Enterprise Resource Planning in The Health Industry: Problems of Its Usage Based on the Extent of the Countries' Development

Abstract

By growing the interest of health organizations in providing quality services and the need for quick access of physicians to quality health information, the implementation of ERP in the health industry has been considered. The purpose of this study is to investigate the effect of application and exploitation problems of the enterprise resource planning system in the health industry based on the extent of the countries' development. systematic review was reported according to PRISMA Guidelines. Four scientific databases of Scopus, PubMed, Web of Science and IEEE were searched with no time limitation using keywords related to ERP, health care and challenges and benefits. The selection of articles and data extraction were carried out by three researchers and disagreements were discussed with fourth researcher. A total of 1206 articles were retrieved, after removing duplicate articles and applying inclusion criteria, 24 articles remained for further review. The findings of this study show that the severity of ERP implementation problems was different in the three categories of the studied countries. The main problems of developing countries was found in the group of the cultural and technological problems, the semi-developed countries was in the group of the economic and technological problems, and the main problems of the developed countries was referred to the problems of the service quality received from the software. Although in many cases implementing and applying ERP fails, awareness about different challenges that countries are faced based on their development level and paying attention to the appropriate strategies to each challenge and its risk management leads to successful ERP implementation.