Evaluation of Patient Satisfaction

Authors

  • Ioana Cristina GĂDĂLEAN The Oncology Institute “Prof. Dr. I. Chiricuţă” Institute of Oncology, 34-36 Republicii, 400015 Cluj-Napoca, Cluj, Romania. & “Iuliu Haţieganu” University of Medicine and Pharmacy Cluj-Napoca, 13 Emil Isac, 400023 Cluj-Napoca, Cluj, Romania.
  • Marilena CHEPTEA The Oncology Institute “Prof. Dr. I. Chiricuţă” Institute of Oncology, 34-36 Republicii, 400015 Cluj-Napoca, Cluj, Romania.
  • Ioana CONSTANTIN The Oncology Institute “Prof. Dr. I. Chiricuţă” Institute of Oncology, 34-36 Republicii, 400015 Cluj-Napoca, Cluj, Romania.

Keywords:

Quality, Satisfaction, Nursing, Patient

Abstract

Introduction: Patient satisfaction is an element of psychological health which influence the results of the medical care and their impact. Patient experience can be quantified from their questioning or direct observation. Objectives: The purpose of this paper is to analyze and evaluate the satisfaction of nursing activities closely related to the patients admitted in ICU ward Institute of Oncology Prof. Dr. Ion Chiricuţă Cluj-Napoca. Materials and Methods: This paper describes a prospective study conducted on a sample of 106 patients hospitalized in the intensive care unit of the Institute of Oncology Prof. Dr. Ion Chiricuţă Cluj-Napoca in June 2011 - August 2011. The results were obtained using descriptive and analytical statistical technique of SPSS software. To detect relationships / associations between qualitative variables the Chi-Square test was used (statistically significant association if p ≤ 0.05). Patients received an anonymous questionnaire applied at 24 hours after discharge from the IT department so that the responses would be most sincerely. Results: Patients selected only two degrees of satisfaction, 53.8% very satisfied, respectively 46.2% satisfied. Dissatisfaction factors that may affect satisfaction were communication, accommodation facilities, factors arising from the lack of personal, pain and lack of sleep. Conclusions: Satisfaction “score” is influenced by education level and diagnosis. Resumption of the questionnaire is required periodically to assess the results of our section. It is also necessary to continue to compare results with other departments in the country.

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Published

23.12.2011

How to Cite

1.
GĂDĂLEAN IC, CHEPTEA M, CONSTANTIN I. Evaluation of Patient Satisfaction. Appl Med Inform [Internet]. 2011 Dec. 23 [cited 2024 Jul. 21];29(4):41-7. Available from: https://ami.info.umfcluj.ro/index.php/AMI/article/view/361

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