SERO Suicide Prevention App: A Preliminary Study of User Experiences in Real World

Authors

  • Kerstin DENECKE Bern University of Applied Sciences, Department Engineering and Computer Science, Institute Patient-centered Digital Health, Quellgasse 21, 2502 Biel, Switzerland
  • François VON KAENEL Bern University of Applied Sciences, Department Engineering and Computer Science, Institute Patient-centered Digital Health, Quellgasse 21, 2502 Biel, Switzerland
  • Caroline GURTNER Bern University of Applied Sciences, School of Health Professions, Murtenstrasse 10, 3008 Bern, Switzerland
  • Michael DURRER Lucerne Psychiatry, Areal Kantonsspital 11, 6000 Luzern 16, Switzerland

Keywords:

Usability, Suicide prevention, Testing, Digital health intervention

Abstract

The study’s objective is to explore users’ experiences with the SERO app, a suicide prevention app. Its main functionalities include a self-assessment tool, safety plan, information and contact numbers that can be personalized. To collect the experiences, all registered users were contacted by E-mail and asked to fill a questionnaire with 3 open-ended questions and 2 questions with predefined answers. 74 persons answered the questionnaire. Generally, they confirmed that the app is easy to use and particularly the safety plan and self-assessment tool were very much appreciated. The responses were valuable to learn about the challenges of users in benefiting from the app usage, which is providing sufficient guidance for developing safety strategies.

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Published

21.11.2024

How to Cite

1.
DENECKE K, VON KAENEL F, GURTNER C, DURRER M. SERO Suicide Prevention App: A Preliminary Study of User Experiences in Real World. Appl Med Inform [Internet]. 2024 Nov. 21 [cited 2024 Dec. 3];46(Suppl. 2):S29-S32. Available from: https://ami.info.umfcluj.ro/index.php/AMI/article/view/1079